We want you to feel confident shopping with Juntesy. If an item isn’t right for you, you may request a return or exchange within 21 days of delivery.
Eligibility
Items must be unworn, unused, and returned in their original condition, with any original tags and packaging. Please contact us before sending an item back so we can provide return instructions. Items sent back without contacting us first may not be processed.
How to Request a Return or Exchange
Please contact us via the Contact Us page within 21 days of delivery. Include your order number and the item you’d like to return or exchange. For an exchange, please tell us the replacement item or size you prefer. Exchanges are subject to availability.
Refunds
Once we receive and inspect your return, we’ll notify you whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us via the Contact Us page with your order number and a description of the issue. We’ll review it and help with the next steps.